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Just found a great blog with contributions from people who have to serve the general public. A good example: -

Customer: “Do you have that book from that movie Les Miserababah?”

Me:Les Miserables? Yes it would be on the 3rd floor.”

Customer: “What section would it be in?”

Me: “The fiction section.”

Customer: “So nonfiction is true, and fiction is not true, right?”

Me: “Yes.”

Customer: “How can this book be fiction if there is a movie about it?”

Me: “Movies are not true.”

Customer: “Really?”

Me: “Yes. Movies are not true, movies are fiction.”

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