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Just found a great blog with contributions from people who have to serve the general public. A good example: –
Customer: “Do you have that book from that movie Les Miserababah?”
Me: “Les Miserables? Yes it would be on the 3rd floor.”
Customer: “What section would it be in?”
Me: “The fiction section.”
Customer: “So nonfiction is true, and fiction is not true, right?”
Customer: “How can this book be fiction if there is a movie about it?”
Me: “Movies are not true.”
Me: “Yes. Movies are not true, movies are fiction.”
See more here.